Engagement Management

Zoom Contact Center launched in 2022 as the first omnichannel contact center platform to offer video in addition to the standard offerings in most CCaaS solutions.

The growth of Zoom Contact Center led to the need to evolve, and this became an initiative in 2023 to enhance the client experience. The updated experience allowed agents and supervisors to be more effective in their roles.

ROLE

Lead Product Designer

DURATION

3 months

TEAM

1 Designer, 2 Product Managers,
3 Engineers

This project is under NDA. Reach out to out for more about this experience.

Zoom Engagement Management
DESIGN + DEVELOPMENT2024-06-06T03:46:41+00:00

DESIGN + DEVELOPMENT

TASK ROUTING2024-06-17T03:21:58+00:00

TASK ROUTING

PREDICTIVE ROUTING2024-06-17T03:21:28+00:00

PREDICTIVE ROUTING

WORKFORCE ENGAGEMENT MANAGEMENT*2024-06-17T02:25:23+00:00

WORKFORCE ENGAGEMENT MANAGEMENT*

AI SOLUTIONS*2024-06-06T15:13:24+00:00

AI SOLUTIONS*

ENGAGEMENT MANAGEMENT*2024-06-17T03:23:01+00:00

ENGAGEMENT MANAGEMENT*

Let’s Work Together

Tell me more about your experience needs.