Workforce Engagement Management
After the recent addition of AI-powered chatbots with Zoom Virtual Agent, Zoom added to the Contact Center suite with two new companions – Workforce Engagement and Quality Management.
These two products offered workforce management and performance management.
ROLE
Lead Product Designer
PRODUCTS
Workforce Management, Quality Management
DURATION
7 months
TEAM
5 Designers, 2 Product Managers,
30 Engineers
This project is under NDA. Reach out to out for more about this experience.
